Contact Us
We are a small team and we answer every email ourselves. Whatever you need — sizing, delivery, returns, or a question before you order — write to us and we will get back to you.
[SUPPORT EMAIL]
Response times
We reply to all enquiries within 24 hours, Monday to Friday. Messages sent at the weekend or on a UK public holiday are answered on the next working day. Please include your order number where relevant — it helps us answer you more quickly.
Before you write to us
If your question is about where your order is, our Track My Order page answers the most common ones. If it is about how to wear the brace, the How to Use and FAQ sections on the product page cover fitting, wearing times and comfort.
Returns
Every order is covered by a 30-day money-back guarantee. Email us within 30 days of delivery and we will guide you through the process. Your statutory rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013 are unaffected.